Skip to content
Who We Are
Our website address is: https://shoppmelody.com
Comments
When visitors leave comments on Shop Melody, we collect the data displayed in the comments form, along with the visitor’s IP address and browser user agent to help detect spam.
An anonymized string (also known as a hash) created from your email address may be shared with the Gravatar service to check if you’re using it. You can read the Gravatar service’s privacy policy here: https://automattic.com/privacy/.
After your comment is approved, your profile picture becomes visible to the public alongside your comment.
Media
If you upload images to our website, please avoid uploading photos that contain embedded location data (EXIF GPS). Visitors to the site can download and extract location data from images uploaded to the website.
Cookies
If you leave a comment on Shop Melody, you may choose to save your name, email, and website in cookies. This is for your convenience so you don’t have to re-enter your details when you leave another comment. These cookies last for one year.
If you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. This cookie does not contain any personal information and is removed when you close your browser.
When you log in, we’ll also create cookies to save your login details and display preferences. Login cookies last for two days, while screen option cookies last for one year. If you select “Remember Me,” your login will remain active for two weeks. Logging out of your account will remove these cookies.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie doesn’t store personal information—it simply contains the post ID of the article you edited and expires after one day.
Embedded Content from Other Websites
Articles on Shop Melody may include embedded content (like videos, images, or articles). Embedded content from other websites works the same way as if you visited those websites directly.
These external websites may collect information about you, use cookies, include additional third-party tracking, and monitor your interaction with their content, especially if you have an account and are logged into their platform.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the password reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are stored indefinitely. This helps us automatically recognize and approve follow-up comments instead of keeping them in moderation.
For users who register on our website (if applicable), we store the personal information they provide in their profile. All users can view, edit, or delete their personal data at any time (except for their username). Website administrators can also view and edit that information.
What Rights You Have Over Your Data
If you have an account on Shop Melody or have left comments, you can request an exported file containing the personal data we hold about you, including any data you’ve shared with us. You can also request that we delete any personal data we have about you, except for data we are required to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Refund and Returns Policy
Shop Melody Return and Refund Policy
At Shop Melody, we take pride in ensuring that every product is carefully crafted, quality-checked, and delivered in perfect condition. Your satisfaction is important to us, and we maintain transparency in every transaction.
1. No Return Policy
Due to the personal and hygienic nature of our products, we do not accept returns once an item has been delivered. This policy is in place to guarantee product safety, hygiene, and quality assurance for all our customers.
We strongly advise all customers to review their orders carefully before completing checkout to ensure accuracy in product selection, quantity, and delivery information.
2. Refund Policy
Refunds will only be issued if an order cancellation or adjustment originates from Shop Melody such as:
Product unavailability,
Logistical error from our end, or
Order processing issue initiated by the brand.
In such cases, affected customers will be duly notified and refunded in full through their preferred payment channel. Refunds are typically processed within 3–5 business days after confirmation.
Please note that refunds are not applicable for customer-initiated cancellations, dissatisfaction due to personal preference, or any issue unrelated to product quality or brand error.
3. Contact Information
For all refund-related inquiries, customers can reach us via:
📞 +234-814-045-6626
📧 lips@shoppmelody.com
Our support team will provide timely updates and ensure a seamless resolution process.
